Senior Change Leader — AI-Driven Transformation

Salesforce; United States; Remote; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a seasoned Change Leader to guide complex transformation programs within our Human-Centered Change practice. You will lead engagements, drive AI-enabled change, and partner with account leadership to deliver client value.

The role emphasizes staying aligned with Salesforce’s LEVERs/ADKAR models, scaling change initiatives, and maintaining exceptional client satisfaction while leveraging cross-functional teams.

Qualifications

• Experience in enterprise technology transformation projects.
• Strong knowledge of change management principles, methodologies, and tools.
• Ability to articulate Human-Centered Change value to stakeholders at all levels.

Responsibilities

• Lead and oversee multiple change engagements for complex transformations.
• Drive and align senior leadership sponsorship for transformation success.
• Develop scoping, timelines, and strategic roadmaps for client programs.
• Collaborate with internal teams to structure project work and client proposals.
• Build strong relationships with customers and key stakeholders.

Skills

AI tool proficiency

Change management

Stakeholder management

Project leadership

Client-facing

Salesforce knowledge

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

Oracle

SAP

Job description

Salesforce is seeking a seasoned Change Leader to guide complex transformation programs within our Human-Centered Change practice. You will lead engagements, drive AI-enabled change, and partner with account leadership to deliver client value.

The role emphasizes staying aligned with Salesforce’s LEVERs/ADKAR models, scaling change initiatives, and maintaining exceptional client satisfaction while leveraging cross-functional teams.