Senior Change Leader - Human-Centered Transformation

salesforce.com, inc.; Washington; On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking an experienced Change Lead to guide enterprise transformation initiatives within its Professional Services group in the United States. You will lead holistic change strategies, drive executive sponsorship, and ensure client satisfaction across complex engagements with a focus on AI-assisted delivery.

The role emphasizes collaboration with account leadership, project teams, and clients, requiring 8–10 years in customer-facing roles, familiarity with Salesforce or comparable

Qualifications

• 8–10 years of industry experience in customer-facing roles.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
• Strong proficiency with AI tools for innovation, efficiency, and day-to-day design work.
• Knowledge of change management principles, methodologies, and tools (e.g., LEVERs, ADKAR).
• Ability to articulate Human-Centered Change value to stakeholders at all levels.
• Demonstrated ability to design and implement monitoring and measurement frameworks to evaluate change success.
• Strong organizational change management experience, including identifying processes, groups, and structures that will need to change to achieve a strategic vision.
• Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data.
• Proven track record of building client relationships and being client facing.
• Willingness to travel up to 50% of the time.

Responsibilities

• Lead and oversee holistic change strategies for complex transformation initiatives.
• Guide Salesforce customers through organizational change and drive adoption.
• Ensure delivery quality and client satisfaction across engagements.
• Develop project scopes, timelines, and strategic roadmaps.
• Collaborate with internal teams to structure project work and proposals.
• Lead change activities including research, workshops, and interviews.
• Manage a project team with multidisciplinary backgrounds.

Skills

AI tools proficiency

Change management

Customer-facing experience

Communication skills

Education

Degree or equivalent relevant experience

Tools

Salesforce

Microsoft Dynamics

Oracle

SAP

Job description

Salesforce is seeking an experienced Change Lead to guide enterprise transformation initiatives within its Professional Services group in the United States. You will lead holistic change strategies, drive executive sponsorship, and ensure client satisfaction across complex engagements with a focus on AI-assisted delivery.

The role emphasizes collaboration with account leadership, project teams, and clients, requiring 8–10 years in customer-facing roles, familiarity with Salesforce or comparable