Senior Human-Centered Change Leader

salesforce.com, inc.; Pennsylvania; On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce Professional Services seeks an experienced Change Management Lead to guide customers through complex transformations and ensure successful delivery of Human-Centered Change engagements.

You will partner with account leadership, project teams, and customers to drive holistic change strategies, ensure alignment with business goals, and leverage AI tools to enhance workshops and client deliverables.

Qualifications

• Bachelor's level education or equivalent experience required.
• Proven ability to manage change initiatives in complex environments.
• Excellent written and verbal communication across stakeholders.

Responsibilities

• Lead and oversee change strategies for complex transformations.
• Guide customers through organizational change and drive engagement.
• Develop scopes, timelines, and roadmaps aligned to business goals.
• Collaborate with teams to structure work and proposals.
• Identify new business opportunities and engage relevant stakeholders.
• Maintain relationships with customers and project team members.

Skills

Strong communication

AI tools

Change management

Client-facing

Leadership

Education

Degree or equivalent experience

Tools

Salesforce ecosystem

Enterprise software suites

Job description

Salesforce Professional Services seeks an experienced Change Management Lead to guide customers through complex transformations and ensure successful delivery of Human-Centered Change engagements.

You will partner with account leadership, project teams, and customers to drive holistic change strategies, ensure alignment with business goals, and leverage AI tools to enhance workshops and client deliverables.