Senior Center IT Support & Training Analyst

Baltimore County, MD; Towson (MD); On-site; USD 42,000 - 64,000; Part time

Benefits offered by this job

County benefits

Job summary

Baltimore County Government's Department of Aging seeks an Office Automation Analyst to provide agency management and technical support for the MySeniorCenter software. Under general supervision, you will become SME on the software and support senior centers and nutrition sites.

Responsibilities include tier 1 support, hardware/software troubleshooting with staff and vendors, training staff, creating reports, and maintaining standard operating procedures.

Qualifications

• High school diploma or equivalent; three years of computer system experience.
• Bachelor's degree in Computer Science or related field preferred.
• Experience managing computer applications is highly desired.

Responsibilities

• Become a subject matter expert on MySeniorCenter software and operations.
• Serve as a tier 1 technical support for MySeniorCenter software.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and OIT regarding bugs, reports, patches.
• Update and troubleshoot kiosk issues within senior centers.
• Develop and conduct training for staff on MySeniorCenter software.
• Assist with data transfer between applications.
• Generate reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain SOP documentation for applications.
• Resolve missing data within applications using reporting and outreach.

Skills

MySeniorCenter

Technical support

User training

Data management

Customer service

Microsoft Office

Communication

Organization

Confidentiality

Travel

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field

Tools

MySeniorCenter software

Job description

Baltimore County Government's Department of Aging seeks an Office Automation Analyst to provide agency management and technical support for the MySeniorCenter software. Under general supervision, you will become SME on the software and support senior centers and nutrition sites.

Responsibilities include tier 1 support, hardware/software troubleshooting with staff and vendors, training staff, creating reports, and maintaining standard operating procedures.