Senior Center IT Analyst & Training Specialist

Baltimore County; Towson (MD); On-site; USD 45,000 - 65,000; Part time

Benefits offered by this job

County benefits

Job summary

Baltimore County Department of Aging is seeking an Office Automation Analyst to provide agency management and technical support for the MySeniorCenter software and related aging applications. The role involves tier-1 support, troubleshooting, and staff training within the Department of Aging in Towson.

Candidates should have a high school diploma, 3 years of computer system experience, and ideally a Bachelor's degree in Computer Science or a related field.

Qualifications

• High school diploma or equivalent required.
• Three years of computer system experience.
• Bachelor's degree in Computer Science or related field preferred.
• Experience with MySeniorCenter is an asset.

Responsibilities

• Provide tier 1 technical support for the MySeniorCenter software.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Develop and conduct staff training for the MySeniorCenter software.
• Generate reports for staff, State, and County.
• Represent the Computer Operations department at meetings.
• Maintain up-to-date SOP documentation for aging applications.

Skills

MySeniorCenter

Troubleshooting

Training staff

Communication

Data management

Organizational skills

Travel readiness

Education

Bachelor's degree in Computer Science or related field

Tools

MySeniorCenter

Job description

Baltimore County Department of Aging is seeking an Office Automation Analyst to provide agency management and technical support for the MySeniorCenter software and related aging applications. The role involves tier-1 support, troubleshooting, and staff training within the Department of Aging in Towson.

Candidates should have a high school diploma, 3 years of computer system experience, and ideally a Bachelor's degree in Computer Science or a related field.