Senior End-User IT Support Specialist

Baltimore City; City of Syracuse (NY); On-site; USD 84,000 - 133,000; Full time

Job summary

Baltimore City is seeking an Information Technology Specialist to provide technical support for personal computers, network infrastructure, mainframe client servers, and related software and hardware. The role includes testing, updating, maintaining systems, and training users, with potential to lead integrations and mentor junior IT specialists.

A Bachelor of Science degree is required, along with two years of related IT experience. Advanced credentials such as PMP or CISM are preferred.

Qualifications

• Bachelor of Science degree.
• Two years of related IT experience.
• Advanced technical credentials preferred (e.g., PMP, CISM).
• Previous IT work lead experience is preferred.

Skills

System engineering

Network engineering

Information security

Application programming

Systems design

Database management

GIS experience

Report writing

Cartographic design

Communication skills

Education

Bachelor of Science degree

Job description

Baltimore City is seeking an Information Technology Specialist to provide technical support for personal computers, network infrastructure, mainframe client servers, and related software and hardware. The role includes testing, updating, maintaining systems, and training users, with potential to lead integrations and mentor junior IT specialists.

A Bachelor of Science degree is required, along with two years of related IT experience. Advanced credentials such as PMP or CISM are preferred.