Program & Data Systems Analyst

Serving Seniors; San Diego, Northern (CA, KY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and PTO

Floating holiday

403(b) retirement plan match

Job summary

Serving Seniors is seeking a Program Analyst in San Diego to bridge program staff with our Business Systems & Data and IT teams. You will improve data collection, reporting, and program operations, translating needs into system requirements and SOPs for consistent data across programs.

You will support grant reporting, performance metrics, and compliance while promoting data integrity and user adoption across the organization.

Qualifications

• Bachelor's Degree required
• 3 years of relevant experience with data management and advanced Excel
• Experience working with nonprofits preferred
• Experience in database development
• 5+ years in data maintenance and reporting
• Experience reporting data to senior leadership
• Working knowledge of SQL
• Experience with grant funding and reporting (government preferred)

Responsibilities

• Evaluate existing program workflows, practices, and data collection to identify improvements.
• Partner with program leaders to assess needs and propose solutions for efficiency and data quality.
• Document current and future-state workflows and processes.
• Develop SOPs, process maps, user guides, and workflow documentation.
• Track contacts and grant deliverables and due dates.
• Assist with implementation of new programs and operational processes.
• Monitor data collection practices for consistency, accuracy, and completeness.
• Identify data gaps and develop improvement recommendations.
• Support data validation, QA, and compliance activities.
• Collaborate with staff to ensure required data elements are collected.
• Develop reporting tools, dashboards, and performance metrics.
• Analyze trends and provide insights to improve performance.
• Serve as a primary liaison between program staff and the Business Systems & Data team.
• Gather and document system requirements for enhancements.
• Participate in system upgrades and user acceptance testing.
• Assist with database maintenance and system configurations.
• Troubleshoot user issues and coordinate solutions with IT partners.
• Support user adoption and ongoing utilization of systems.
• Support grant reporting requirements and compliance activities.
• Develop reports and metrics for grants and funder reports.

Skills

Data management

Power BI

SQL

Advanced Excel

Analytical skills

Communication

Education

Bachelor's Degree

Tools

Power BI

SQL databases

Job description

Serving Seniors is seeking a Program Analyst in San Diego to bridge program staff with our Business Systems & Data and IT teams. You will improve data collection, reporting, and program operations, translating needs into system requirements and SOPs for consistent data across programs.

You will support grant reporting, performance metrics, and compliance while promoting data integrity and user adoption across the organization.