Department of Aging Office Automation Analyst - Non-Merit

Baltimore County, MD; Towson (MD); On-site; USD 42,000 - 64,000; Part time

Benefits offered by this job

County benefits

Job summary

Baltimore County Government's Department of Aging seeks an Office Automation Analyst to provide agency management and technical support for the MySeniorCenter software. Under general supervision, you will become SME on the software and support senior centers and nutrition sites.

Responsibilities include tier 1 support, hardware/software troubleshooting with staff and vendors, training staff, creating reports, and maintaining standard operating procedures.

Qualifications

• High school diploma or equivalent; three years of computer system experience.
• Bachelor's degree in Computer Science or related field preferred.
• Experience managing computer applications is highly desired.

Responsibilities

• Become a subject matter expert on MySeniorCenter software and operations.
• Serve as a tier 1 technical support for MySeniorCenter software.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and OIT regarding bugs, reports, patches.
• Update and troubleshoot kiosk issues within senior centers.
• Develop and conduct training for staff on MySeniorCenter software.
• Assist with data transfer between applications.
• Generate reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain SOP documentation for applications.
• Resolve missing data within applications using reporting and outreach.

Skills

MySeniorCenter

Technical support

User training

Data management

Customer service

Microsoft Office

Communication

Organization

Confidentiality

Travel

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field

Tools

MySeniorCenter software

Job description

A Non-Merit vacancy for a Office Automation Analyst exists in the Department of Aging.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

Regular Schedule: 34 hours per week. Plus County benefits.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Location

Department of Aging

611 Central Avenue

Towson, Maryland

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional licenses, certifications, and Education/Transcript will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Job Purpose

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.

Essential Job Duties

• Become a subject matter expert on MySeniorCenter software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging’s MySeniorCenter Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one‑on‑one and group training for staff for the MySeniorCenter Software.
• Assist with Data transfer between the Department of Aging’s applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up‑to‑date standard operations procedure documentation for the Department of Aging’s applications.
• Responsible for resolving missing data within the Department of Aging’s applications utilizing reporting and outreach.

Examples of Other Duties

Performs other related duties as assigned.

NOTE

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the listed essential job duties.

RequiredTraining and Experience

Possession of a high school diploma or an appropriate high school equivalency; Three years of computer system experience.

(Additional education may be substituted on a year-for-year basis for the required experience.)

Preferred Education and Experience

Bachelor's degree from an accredited college or university in Computer Science or related field.

Experience in managing computer applications is highly desired.

(Years of experience will be considered as a valid substitution for the preferred education.)

Knowledge, Skills, and Abilities

• Experience with MySeniorCenter is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Licenses and Certificates

Some positions within this classification may require possession of a valid driver’s license equivalent to a Non‑Commercial, Class C Maryland Driver's License at the time of appointment.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America is required to submit degree equivalency documentation from World Education Services Inc. www.WES.org

Mail or deliver documents to:

ATTN: Office Automation Analyst (Aging)

Office of Human Resources, Baltimore County Government

308 Allegheny Ave.

Towson MD 21204

You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.

Examination Procedure

Applicants will be evaluated based on the training and experience stated in their applications, including responses to the supplemental questions … … … …. (Continue……...…??). Ordering…bottom? Run ???

Physical and Environmental Conditions

• The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Medical Examination and Employment Background Investigation

Applicants selected for a position in Baltimore County must successfully complete an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of education, and a fingerprint check.

Please note: Applicants may also be required to complete an expanded background investigation, polygraph examination, and psychological examination.