Senior Case Manager & Care Team Lead

Hchmd; Baltimore (MD); On-site; USD 59,000 - 69,000; Full time

Job summary

Health Care for the Homeless in Baltimore, MD is seeking a Lead Case Manager to supervise case managers and ensure high-quality service delivery. The role includes direct client support, team coordination, and performance improvement initiatives.

You will oversee supervision, coaching, and documentation, while promoting access to health insurance and essential benefits. A Bachelor’s degree is required, with a BSW preferred, and driver authorization may be needed.

Qualifications

• Bachelor’s degree required, BSW preferred.
• Obtain Certified Application Counselor certification within six months of hire.
• Ability to be authorized as an agency-approved driver

Responsibilities

• Provide day-to-day supervision, coaching, and support to case managers, including setting clear expectations, monitoring outcomes, facilitating team meetings, and helping staff problem-solve complex client needs.
• Provide case management services when needed, including walk-in services, assessments, treatment planning, direct interventions, referrals, and warm engagement that centers client-identified goals.
• Ensure case managers complete timely, accurate, and comprehensive documentation in the Electronic Health Record, including assessments, treatment plans, interventions, referrals, and follow-up activities.
• Support case managers in identifying and addressing social determinants of health, including needs related to transportation, medication support, food security, housing, immigration, income, and other resources that promote client health and stability.
• Supports case managers and provides services that promote increased access to health insurance, public benefits, entitlement programs, and other supports that reduce barriers to care.
• Ensure community visits are coordinated and appropriately dispatched to case managers to promote client access to transportation, medication, food, and other needed resources.
• Identify, maintain, and share knowledge of internal and community-based resources that benefit clients; review and approve financial assistance requests according to established procedures.
• Collaborate with integrated, multidisciplinary care teams; attend interdisciplinary meetings as required; and engage team members in coordinated problem solving to support client care.
• Assists the Case Management Program Manager with population health strategies and performance improvement activities that strengthen service quality, access, and outcomes.

Skills

Verbal & written communication

Interpersonal skills

Trauma-informed care

Team player

Organizational skills

Education

Bachelor’s degree; BSW preferred

Job description

Health Care for the Homeless in Baltimore, MD is seeking a Lead Case Manager to supervise case managers and ensure high-quality service delivery. The role includes direct client support, team coordination, and performance improvement initiatives.

You will oversee supervision, coaching, and documentation, while promoting access to health insurance and essential benefits. A Bachelor’s degree is required, with a BSW preferred, and driver authorization may be needed.