Lead Case Manager

Health Care For the Homeless Inc; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Health Care for the Homeless Inc in Baltimore seeks a Lead Case Manager to supervise case managers, provide coaching, and support high-quality service delivery. You will participate in team meetings and promote coordinated, client-centered care.

Responsibilities include hands-on case management, treatment planning, referrals, and ensuring comprehensive documentation in the EHR. Bachelor’s degree required; supervisory experience preferred; CAC certification within six months.

Qualifications

• Bachelor’s degree required, BSW preferred.
• Obtain Certified Application Counselor certification within six months of hire.
• Experience in case management with vulnerable populations recommended.

Responsibilities

• Provide day-to-day supervision, coaching, and support to case managers.
• Deliver case management services including assessments, treatment planning, referrals, and warm engagement.
• Ensure timely, accurate documentation in the Electronic Health Record and coordinate resource referrals.
• Collaborate with multidisciplinary teams and participate in performance improvement activities.

Skills

Verbal communication

Written communication

Interpersonal skills

Trauma-informed approach

Team player

Organizational skills

Education

Bachelor’s degree

BSW preferred

Certified Application Counselor certification within 6 months

Job description

Department: Supportive ServicesReports To: Case Management Program ManagerJob Family: Allied Behavioral HealthFLSA Status: ExemptEEO Classification: First/mid-level officials and managersSupervisor: YesLeadership Level: LeadJob Function: Essential On-SiteProvider Category: OCSOverviewIn conjunction with the Case Management Program Manager, the Lead Case Manager provides direct supervision to case managers and helps ensure that case managers receive adequate training and guidance to support consistent, high-quality service delivery. The Lead Case Manager also carries out similar case management tasks as case managers for a smaller number of clients in order to support client needs and maintain familiarity with direct service workflows. The Lead Case Manager promotes the participation and contributions of case managers on care teams to support coordinated, client-centered care. The Lead Case Manager also assists the Case Management Program Manager with performance improvement activities.Key Role ResponsibilitiesProvide day-to-day supervision, coaching, and support to case managers, including setting clear expectations, monitoring outcomes, facilitating team meetings, and helping staff problem-solve complex client needs.Provide case management services when needed, including walk-in services, assessments, treatment planning, direct interventions, referrals, and warm engagement that centers client-identified goals.Ensure case managers complete timely, accurate, and comprehensive documentation in the Electronic Health Record, including assessments, treatment plans, interventions, referrals, and follow-up activities.Support case managers in identifying and addressing social determinants of health, including needs related to transportation, medication support, food security, housing, immigration, income, and other resources that promote client health and stability.Supports case managers and provides services that promote increased access to health insurance, public benefits, entitlement programs, and other supports that reduce barriers to care.Ensure community visits are coordinated and appropriately dispatched to case managers to promote client access to transportation, medication, food, and other needed resources.Identify, maintain, and share knowledge of internal and community-based resources that benefit clients; review and approve financial assistance requests according to established procedures.Collaborate with integrated, multidisciplinary care teams; attend interdisciplinary meetings as required; and engage team members in coordinated problem solving to support client care.Assists the Case Management Program Manager with population health strategies and performance improvement activities that strengthen service quality, access, and outcomes.Key Agency ResponsibilitiesIn addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the HomelessPerforms other duties on an as-needed basisProtects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulationsKnowledge, Experience, and SkillsFormal Education and TrainingBachelor’s degree required, BSW preferred.Obtain Certified Application Counselor certification within six months of hireAbility to be authorized as an agency-approved driverExperienceThree years of experience in providing case management services to vulnerable populations required1 year supervisory experience preferredExperience working in a health care or behavioral health setting preferredDemonstrated understanding of the psychosocial issues faced by underserved populations, including homeless individualsSkillsExcellent verbal and written communication skillsWell-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providersAble to work with ill, disabled, emotionally upset and sometimes hostile individuals in a trauma-informed mannerAble to cope with interruptions, be flexible and be a team playerAble to organize work and motivate individuals to work at their best