Senior Care Front Desk & Care Navigator

ArchWell Health; Birmingham (AL); On-site; Full time

Job summary

A healthcare provider in Birmingham, AL, is seeking a Care Navigator to enhance the member experience in their clinics. The ideal candidate will have excellent customer service skills and a passion for senior care. Responsibilities include managing member check-ins, updating records, and facilitating communication among care teams. This is a full-time entry-level position offering the chance to make a meaningful impact in the lives of seniors.

Qualifications

• Excellent customer service skills with a positive demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Welcome members and ensure a positive experience.
• Update member information in electronic records.
• Schedule appointments and coordinate referrals.
• Assist members with paperwork as needed.
• Manage phone calls and messages.

Skills

Excellent customer service skills

Passion for providing quality experience

Ability to work with diverse populations

Knowledge of medical terminology

High level of organization

Strong communication skills

Proficient PC skills

Professionalism and flexibility

Fluency in Spanish

Education

Associates degree preferred

One year of work experience in a clinical setting

Tools

Electronic Medical Record systems

Microsoft Office Suite

Job description

A healthcare provider in Birmingham, AL, is seeking a Care Navigator to enhance the member experience in their clinics. The ideal candidate will have excellent customer service skills and a passion for senior care. Responsibilities include managing member check-ins, updating records, and facilitating communication among care teams. This is a full-time entry-level position offering the chance to make a meaningful impact in the lives of seniors.