Regional Care Navigator for Seniors

Alignment Health; United States; On-site; USD 41,654 - 62,482; Full time

Job summary

A healthcare management company in the United States seeks a Regional Concierge Navigator to provide outreach and support for members. Responsibilities include coordinating care, educating members, and ensuring access to services. Candidates should have at least 1 year of customer service experience, with a preference for those with Medicare knowledge and bilingual skills. This role offers a chance to significantly impact seniors' healthcare journeys.

Qualifications

• Minimum 1 year of customer service experience required.
• Preferred high-volume inbound customer service experience in health plan roles.

Responsibilities

• Provides specialized member support in the region.
• Conducts member engagement and follow-ups.
• Educates members on care gaps and assists with scheduling.

Skills

Customer service experience

Knowledge of ICD-10 and CPT codes

Effective communication skills

Problem-solving skills

Bilingual (English and Spanish/Vietnamese/Mandarin)

Education

High School Diploma or GED

Job description

A healthcare management company in the United States seeks a Regional Concierge Navigator to provide outreach and support for members. Responsibilities include coordinating care, educating members, and ensuring access to services. Candidates should have at least 1 year of customer service experience, with a preference for those with Medicare knowledge and bilingual skills. This role offers a chance to significantly impact seniors' healthcare journeys.