Senior Care Concierge & Check-In Navigator

ArchWell Health; Midfield (AL); On-site; USD 34,000 - 52,000; Full time

Job summary

ArchWell Health in Midfield, AL is seeking a Care Navigator to ensure every member has a positive visit from the moment they arrive to the moment they leave our clinic. You will guide patients through check-in, update EMR records, and coordinate referrals with a multidisciplinary team.

The ideal candidate has a strong customer-service orientation, a passion for senior care, and the ability to work effectively with diverse populations. Experience with EMR systems and Microsoft Office is preferred.

Qualifications

• Customer service orientation with senior-focused care.
• Ability to navigate EMR and coordinate referrals.
• Strong communication and organizational skills.

Responsibilities

• Greet members and guide them through check-in.
• Update member information in EMR.
• Schedule appointments and referrals for care team.
• Assist with paperwork via electronic kiosks.
• Request and upload medical records to EMR.
• Answer calls and relay messages to staff.
• Support center events as needed.

Skills

Customer service

Senior care passion

Diversity collaboration

Medical terminology

Organization

Communication skills

MS Office

Spanish language

Education

Associates degree

Tools

EMR systems

Microsoft Office Suite

Job description

ArchWell Health in Midfield, AL is seeking a Care Navigator to ensure every member has a positive visit from the moment they arrive to the moment they leave our clinic. You will guide patients through check-in, update EMR records, and coordinate referrals with a multidisciplinary team.

The ideal candidate has a strong customer-service orientation, a passion for senior care, and the ability to work effectively with diverse populations. Experience with EMR systems and Microsoft Office is preferred.