Bilingual Care Navigator for Seniors

ArchWell Health; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

ArchWell Health is seeking a bilingual Care Navigator to guide members and families from arrival through departure, ensuring a positive, safe, and welcoming center experience. The role emphasizes high-quality customer service, empathy for seniors, and meticulous attention to detail.

You will update records in the EMR, schedule appointments, coordinate referrals for a multidisciplinary team, and assist with paperwork at kiosks.

Qualifications

• Associates degree preferred or equivalent experience.
• Must be bilingual and pass proficiency exam.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.
• Strong written and verbal communication skills.
• Proficient PC skills including Microsoft Office Suite.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Diversity experience

Written and verbal communication

Medical terminology knowledge

PC skills

Education

Associate degree preferred

Tools

EMR systems

Microsoft Office Suite

Job description

ArchWell Health is seeking a bilingual Care Navigator to guide members and families from arrival through departure, ensuring a positive, safe, and welcoming center experience. The role emphasizes high-quality customer service, empathy for seniors, and meticulous attention to detail.

You will update records in the EMR, schedule appointments, coordinate referrals for a multidisciplinary team, and assist with paperwork at kiosks.