Senior Care Concierge & Front Desk Coordinator

Colonial Group; Cleveland Heights (OH); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

ArchWell Health is seeking a Care Navigator to provide a warm, guiding experience for members and their families from arrival through departure at our centers. The role emphasizes exceptional customer service, senior-focused care, and collaboration with a multidisciplinary team.

The ideal candidate will have a strong customer-service orientation, a passion for senior care, and the ability to work effectively with diverse populations.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.
• Strong customer service and communication skills.

Responsabilités

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check‑in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Description du poste

ArchWell Health is seeking a Care Navigator to provide a warm, guiding experience for members and their families from arrival through departure at our centers. The role emphasizes exceptional customer service, senior-focused care, and collaboration with a multidisciplinary team.

The ideal candidate will have a strong customer-service orientation, a passion for senior care, and the ability to work effectively with diverse populations.