Compassionate Senior Care Navigator

Colonial Group; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and their families, ensuring a positive experience from arrival through departure. The role emphasizes high-quality, compassionate senior care and seamless navigation of check-in, records, and scheduling.

The successful candidate will have strong customer service skills, experience with EMR systems, and the ability to work with diverse populations including patients, families, and staff.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, guiding them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to EMR system.
• Field questions from prospective and established members and their families.

Skills

Customer service

Senior care

Diversity & inclusion

Medical terminology

Organization

Written & verbal communication

PC skills (Microsoft Office)

Bilingual (Spanish)

Education

Associates degree preferred or equivalent experience

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health is seeking a Care Navigator to welcome members and their families, ensuring a positive experience from arrival through departure. The role emphasizes high-quality, compassionate senior care and seamless navigation of check-in, records, and scheduling.

The successful candidate will have strong customer service skills, experience with EMR systems, and the ability to work with diverse populations including patients, families, and staff.