Senior Care Advisor - Remote Care Navigator

Sharecare; Salem (OR); Remote; USD 42,000 - 64,000; Full time

Job summary

Sharecare is recruiting a Senior Care Advisor to support CareLinx’s Payer Operations line. You will guide members and families through caregiver search, hiring, and retention, answering benefit questions and building confidence in services.

You will match caregivers to preferences, maintain strong communications before and after hires, and contribute to team culture and process improvements in a fast-paced, technology-driven remote work setting.

Qualifications

• High school diploma or equivalent is required.
• Some college coursework is preferred.
• Minimum six months experience as a successful Care Advisor or Enrollment Specialist; healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Stay up to date on industry trends and be willing to learn about new business development opportunities.
• Always presents as a positive CareLinx representative to both clients, and colleagues.
• Proactively takes ownership of administrative and/or high level tasks as needed.
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process.
• Ability to deescalate unhappy members and provide a positive experience.
• Presents process improvement suggestions in a collaborative and thoughtful manner.
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects.
• Promotes a positive team culture and is an active resource to teammates.
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Skills

Time management

MS Office

Self-motivated

Problem solving

Organization

Remote work

Professionalism

Communication

Attention to detail

Leadership

Going extra mile

Education

High School Diploma or equivalent

Some college coursework

Job description

Sharecare is recruiting a Senior Care Advisor to support CareLinx’s Payer Operations line. You will guide members and families through caregiver search, hiring, and retention, answering benefit questions and building confidence in services.

You will match caregivers to preferences, maintain strong communications before and after hires, and contribute to team culture and process improvements in a fast-paced, technology-driven remote work setting.