Senior Care Advisor (Remote) - Guide Family Care Journeys

Sharecare; Austin (TX); Remote; USD 42,000 - 64,000; Full time

Job summary

Sharecare is seeking a Senior Care Advisor to support CareLinx’s payer operations, guiding families through caregiver selection and ongoing relationship management from a home-based setting. You’ll answer benefit questions, build rapport, and ensure high satisfaction as part of a tight-knit team in a fast-paced, tech-forward environment.

You will collaborate with enrollment and support teams, document interactions, and identify trends to improve member experience while maintaining

Qualifications

• High school diploma or equivalent is required.
• Some college-level coursework is preferred.
• Minimum of six months experience as a successful Care Advisor or Enrollment Specialist.
• Previous healthcare experience, preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Stay up to date on industry trends and be willing to learn about new business development opportunities.
• Always presents as a positive CareLinx representative to both clients, and colleagues.
• Proactively takes ownership of administrative and/or high level tasks as needed.
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process.
• Ability to deescalate unhappy members and provide a positive experience.
• Presents process improvement suggestions in a collaborative and thoughtful manner.
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects.
• Promotes a positive team culture and is an active resource to teammates.
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Skills

Time management

Microsoft Office

Self-motivated

Problem solving

Organizational skills

Remote work

Professional demeanor

Communication skills

Attention to detail

Leadership

Willingness to go extra mile

Education

High school diploma or equivalent

Some college coursework preferred

Experience as Care Advisor or Enrollment Specialist

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a Senior Care Advisor to support CareLinx’s payer operations, guiding families through caregiver selection and ongoing relationship management from a home-based setting. You’ll answer benefit questions, build rapport, and ensure high satisfaction as part of a tight-knit team in a fast-paced, tech-forward environment.

You will collaborate with enrollment and support teams, document interactions, and identify trends to improve member experience while maintaining