Senior Care Advisor (Remote) — Care Matching & Support

Sharecare; Helena (MT); Remote; USD 45,000 - 65,000; Full time

Job summary

Sharecare's CareLinx is seeking a Senior Care Advisor to support its Payer Operations line. You will guide members through the caregiver search, build rapport with families, and ensure a smooth hire and ongoing satisfaction in a remote, technology-forward environment.

As a senior team member, you will model outstanding customer service, contribute to program improvements, and collaborate with Enrollment to ensure seamless handoffs.

Qualifications

• High school diploma or equivalent is required
• Some college-level coursework is preferred
• Minimum of six months experience as a successful Care Advisor or Enrollment Specialist
• Previous healthcare experience, preferred
• Prolonged periods of sitting at a desk and working on a computer

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Stay up to date on industry trends and be willing to learn about new business development opportunities
• Always presents as a positive CareLinx representative to both clients, and colleagues
• Proactively takes ownership of administrative and/or high level tasks as needed
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process
• Ability to deescalate unhappy members and provide a positive experience
• Presents process improvement suggestions in a collaborative and thoughtful manner
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects
• Promotes a positive team culture and is an active resource to teammates
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Skills

Effective time management

Microsoft Office Suite

Self-motivated

Problem solving

Organization

Remote work autonomy

Communication skills

Attention to detail

Confidentiality

Leadership

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Sharecare's CareLinx is seeking a Senior Care Advisor to support its Payer Operations line. You will guide members through the caregiver search, build rapport with families, and ensure a smooth hire and ongoing satisfaction in a remote, technology-forward environment.

As a senior team member, you will model outstanding customer service, contribute to program improvements, and collaborate with Enrollment to ensure seamless handoffs.