Senior Cardiology Practice Assistant & Scheduling Lead

Brigham and Women's Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital is seeking an experienced administrative professional for the Watkins Cardiology Clinic. This onsite role supports scheduling, patient access, billing, and general office operations while collaborating with cardiology teams to deliver exceptional patient care.

Responsibilities include handling inquiries, processing forms, acting as a Super User for scheduling and billing, and guiding junior staff in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• 5 years of office experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Strong knowledge of office operations, standards, and procedures.
• Excellent written and verbal communication, including drafting and proofreading.
• Ability to manage non-routine inquiries and prioritize tasks in a busy healthcare setting.

Responsibilities

• Coordinate patient appointments and scheduling, and support check-in/check-out.
• Handle calls, respond to inquiries, and manage routine/complex admin requests.
• Process forms, document accurately, and scan records into EMR.
• Serve as Super User for scheduling, registration, and billing systems and train colleagues.
• Perform complex scheduling tasks, including provider schedule changes and blockings.
• Provide guidance to Office and Practice Assistants and support daily activities.
• Manage patient communications on authorizations, questions, prescriptions, and results.
• Collect co-pays when required and assist with registration/billing.
• Support daily office operations and maintain efficient workflows.
• Collaborate with cardiologists and administrative teams to ensure a positive patient experience.

Skills

Microsoft Office

Communication skills

Organizational skills

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Brigham and Women's Hospital is seeking an experienced administrative professional for the Watkins Cardiology Clinic. This onsite role supports scheduling, patient access, billing, and general office operations while collaborating with cardiology teams to deliver exceptional patient care.

Responsibilities include handling inquiries, processing forms, acting as a Super User for scheduling and billing, and guiding junior staff in a fast-paced healthcare environment.