Senior Cardiovascular Administrative Lead

Massachusetts General Hospital; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital in Boston is seeking an experienced Senior Practice Assistant to join the Cardiovascular team in a hybrid, Mon-Fri schedule. This role supports patient care by coordinating scheduling, registration, billing, and complex administrative tasks.

You will serve as a Super User for scheduling, registration, and billing systems, mentor other assistants, manage patient communications, and help oversee daily practice operations to ensure an exceptional patient experience.

Qualifications

• High school diploma or equivalent is required.
• 3-5 years of office experience.
• Advanced Microsoft Office skills including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations and administrative procedures.
• Excellent written and verbal communication skills.
• Ability to manage non-routine phone inquiries and complex administrative issues.
• Strong organizational, multitasking, and time management skills.
• Ability to work independently and provide guidance to others.

Responsibilities

• Coordinate patient appointments and manage scheduling records.
• Handle incoming calls and patient inquiries.
• Process patient billing forms and scan records into EMR.
• Serve as Super User for scheduling, registration, and billing systems.
• Perform complex administrative functions including surgical scheduling and provider schedule changes.
• Provide guidance to Office and Practice Assistants and oversee daily activities.
• Manage patient communications related to authorizations, questions, refills, and test results.
• Support daily office operations and maintain efficient workflows.
• Collaborate with cardiovascular providers and administrative teams.

Skills

Scheduling

Registration

Billing

Communication

Organization

Time management

Independent work

Training & guidance

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Massachusetts General Hospital in Boston is seeking an experienced Senior Practice Assistant to join the Cardiovascular team in a hybrid, Mon-Fri schedule. This role supports patient care by coordinating scheduling, registration, billing, and complex administrative tasks.

You will serve as a Super User for scheduling, registration, and billing systems, mentor other assistants, manage patient communications, and help oversee daily practice operations to ensure an exceptional patient experience.