Cardiovascular Practice Assistant II - Onsite Scheduling

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Professional growth opportunities

Employee perks

Job summary

Mass General Brigham, working with Massachusetts General Hospital's Cardiovascular team, seeks a Practice Assistant II to support patient scheduling, registration, and administrative operations.

The role emphasizes accurate documentation in Epic, welcoming patient interactions, and collaboration with physicians and staff to maintain efficient cardiovascular services and an exceptional patient experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience preferred.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations and general workflows.
• Strong customer service and professional communication skills.
• Organizational and time management abilities in a fast-paced healthcare setting.

Responsibilities

• Coordinate patient appointments and manage scheduling records.
• Greet patients and provide a welcoming experience at visits.
• Handle calls, route messages, and communicate with clinical teams.
• Process billing forms and scan records into Epic.
• Request medical records and lab results as needed for care coordination.
• Distribute mail and faxes, prepare correspondence, and maintain files.
• Collect patient co-pays and support registration and billing processes.
• Assist with prior authorizations and provider questions, ensuring follow-up.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Mass General Brigham, working with Massachusetts General Hospital's Cardiovascular team, seeks a Practice Assistant II to support patient scheduling, registration, and administrative operations.

The role emphasizes accurate documentation in Epic, welcoming patient interactions, and collaboration with physicians and staff to maintain efficient cardiovascular services and an exceptional patient experience.