Senior Call Center Trainer & Learning Architect

MCI Careers; Wichita (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is seeking an Experienced Call Center Trainer to deliver impactful training programs for agents in Wichita, Kansas. Responsibilities include facilitating training sessions, designing materials, and evaluating effectiveness. Ideal candidates should have over 3 years of experience in a BPO or contact center, strong facilitation, and knowledge of adult learning principles. MCI offers competitive compensation, benefits, and a supportive work environment that fosters growth and development.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Facilitate new hire training and soft skills development.
• Design and update training materials and e-learning content.
• Conduct training needs assessments.
• Evaluate training effectiveness and provide post-training support.
• Collaborate with QA and Operations for aligned training.

Skills

Training experience in BPO

Facilitation skills

Communication skills

Experience with LMS platforms

Instructional design knowledge

Job description

MCI Careers is seeking an Experienced Call Center Trainer to deliver impactful training programs for agents in Wichita, Kansas. Responsibilities include facilitating training sessions, designing materials, and evaluating effectiveness. Ideal candidates should have over 3 years of experience in a BPO or contact center, strong facilitation, and knowledge of adult learning principles. MCI offers competitive compensation, benefits, and a supportive work environment that fosters growth and development.