Senior Call Center Trainer & Learning Architect

MCI Careers; Mesilla (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking an Experienced Call Center Trainer to develop and deliver impactful training programs. Located in Mesilla, New Mexico, you will onboard new hires and support continuous skill enhancement for our agents. Ideal candidates will have at least 3 years of experience in BPO training, strong facilitation skills, and familiarity with LMS platforms. MCI offers a competitive compensation package, comprehensive benefits, and a dynamic work environment.

Qualifications

• Must have 3+ years of experience as a trainer in a BPO environment.
• Should be highly motivated and dedicated to teaching.
• Experience with virtual training tools is essential.

Responsibilities

• Facilitate new hire training, covering various topics.
• Design and update training materials and e-learning content.
• Evaluate training effectiveness using various data sources.

Skills

Facilitation and communication skills

Experience with LMS platforms

Knowledge of adult learning principles

Education

3+ years of experience as a trainer in a BPO or contact center

Job description

MCI Careers is seeking an Experienced Call Center Trainer to develop and deliver impactful training programs. Located in Mesilla, New Mexico, you will onboard new hires and support continuous skill enhancement for our agents. Ideal candidates will have at least 3 years of experience in BPO training, strong facilitation skills, and familiarity with LMS platforms. MCI offers a competitive compensation package, comprehensive benefits, and a dynamic work environment.