Call Center Team Lead—Coaching, KPIs & Growth

MCI Careers; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Incentives & Rewards

Job summary

MCI Careers is looking for a Customer Service Supervisor in Wichita, Kansas to lead a team of 15–25 agents. You'll oversee daily operations, ensure call quality, and drive team performance in a dynamic environment. With at least 3 years of call center experience required, the ideal candidate exhibits strong leadership, communication, and coaching skills, alongside proficiency in Microsoft Office. Enjoy a culture that supports professional growth with comprehensive benefits including health coverage and paid time off.

Qualifications

• Minimum of 3 years of total call center experience or 1 year of call center management experience.
• Exceptional interpersonal and communication skills.
• Strong supervisory experience including staff development.

Responsibilities

• Lead and manage a team of 15–25 customer service agents.
• Coach and develop team members on service standards.
• Monitor and improve performance metrics and productivity.

Skills

Leadership

Communication

Team Development

Conflict Resolution

Sales Drive

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a Customer Service Supervisor in Wichita, Kansas to lead a team of 15–25 agents. You'll oversee daily operations, ensure call quality, and drive team performance in a dynamic environment. With at least 3 years of call center experience required, the ideal candidate exhibits strong leadership, communication, and coaching skills, alongside proficiency in Microsoft Office. Enjoy a culture that supports professional growth with comprehensive benefits including health coverage and paid time off.