Call Center Operations & CX Manager

MCI Careers; Wichita (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers is looking for a highly skilled Call Center Customer Service Manager to lead a team of supervisors and drive results in Wichita, Kansas. This full-time, on-site role involves ensuring high-quality call services while fostering a culture of improvement and excellence.

The ideal candidate will have proven experience in call center operations, strong leadership abilities, and a commitment to customer satisfaction. MCI offers competitive compensation, comprehensive benefits, and incentives.

Qualifications

• Must be 18 years or older.
• 2+ years of experience in call center operations management.
• Fluent in English (spoken and written).
• Availability to work scheduled shifts.

Responsibilities

• Lead and manage 5-10 call center supervisors.
• Monitor and improve call center metrics.
• Develop strategies to enhance customer satisfaction.

Skills

Data entry and computer skills

Organizational skills

Verbal communication

Conflict resolution skills

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI Careers is looking for a highly skilled Call Center Customer Service Manager to lead a team of supervisors and drive results in Wichita, Kansas. This full-time, on-site role involves ensuring high-quality call services while fostering a culture of improvement and excellence.

The ideal candidate will have proven experience in call center operations, strong leadership abilities, and a commitment to customer satisfaction. MCI offers competitive compensation, comprehensive benefits, and incentives.