Senior Call Center Trainer: Onboard & Upskill Agents

MCI; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun Work Environment

Casual Dress Code

Job summary

MCI is looking for an Experienced Call Center Trainer in Wichita, Kansas, to deliver impactful training programs and support agents in a fast-paced environment. This crucial role involves designing training materials, conducting assessments, and facilitating onboarding for new hires.

The ideal candidate has over 3 years of experience, a solid understanding of adult learning principles, and excellent facilitation skills. Join us at MCI to contribute to the success of our customer service teams and enjoy a range of competitive benefits.

Qualifications

• Minimum of 3 years experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.

Responsibilities

• Facilitate new hire training and conduct assessments.
• Design and update training materials and e-learning content.
• Evaluate training effectiveness and provide post-training support.

Skills

Facilitation skills

Strong communication

LMS platforms

Adult learning principles

Education

3+ years experience in BPO or contact center

Job description

MCI is looking for an Experienced Call Center Trainer in Wichita, Kansas, to deliver impactful training programs and support agents in a fast-paced environment. This crucial role involves designing training materials, conducting assessments, and facilitating onboarding for new hires.

The ideal candidate has over 3 years of experience, a solid understanding of adult learning principles, and excellent facilitation skills. Join us at MCI to contribute to the success of our customer service teams and enjoy a range of competitive benefits.