Senior Call Center Trainer & Learning Coach

MCI; Savannah (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Job summary

MCI is seeking an Experienced Call Center Trainer to deliver impactful training for our agents. This role involves onboarding, upskilling, and supporting continuous learning initiatives across various client campaigns.

Ideal candidates should have 3+ years of training experience in a BPO or contact center, and possess strong facilitation skills alongside knowledge of adult learning principles. The position offers comprehensive benefits and opportunities for career growth.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Facilitate new hire training, soft skills, product/process, and systems training.
• Design and update training materials, manuals, and e-learning content.
• Conduct training needs assessments and recommend learning solutions.
• Evaluate training effectiveness using assessments, feedback, and performance data.
• Provide post-training coaching and support to agents and team leads.

Skills

Strong facilitation and communication skills

Experience with LMS platforms

Knowledge of adult learning principles

Education

3+ years of experience as a trainer in a BPO or contact center

Job description

MCI is seeking an Experienced Call Center Trainer to deliver impactful training for our agents. This role involves onboarding, upskilling, and supporting continuous learning initiatives across various client campaigns.

Ideal candidates should have 3+ years of training experience in a BPO or contact center, and possess strong facilitation skills alongside knowledge of adult learning principles. The position offers comprehensive benefits and opportunities for career growth.