Senior Call Center Trainer - Elevate CX & Learning

MCI Careers; Killeen (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Retirement Savings

Career Growth

Paid Training

Job summary

MCI Careers is seeking an Experienced Call Center Trainer in Killeen, Texas. Your role will be to deliver impactful training programs that prepare agents for success. You'll facilitate comprehensive training, design training materials, and support continuous learning across various client campaigns.

Ideal candidates should have over three years of experience in BPO or contact center training, along with strong communication skills. Join MCI today and benefit from a variety of employee perks!

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.

Responsibilities

• Facilitate new hire training and product/process training.
• Design and update training materials and content.
• Conduct training needs assessments and recommend solutions.
• Evaluate training effectiveness using assessments.
• Provide post-training coaching and support.

Skills

Training experience in BPO or contact center

Strong facilitation and communication skills

Experience with LMS platforms

Knowledge of adult learning principles

Job description

MCI Careers is seeking an Experienced Call Center Trainer in Killeen, Texas. Your role will be to deliver impactful training programs that prepare agents for success. You'll facilitate comprehensive training, design training materials, and support continuous learning across various client campaigns.

Ideal candidates should have over three years of experience in BPO or contact center training, along with strong communication skills. Join MCI today and benefit from a variety of employee perks!