On-Site Call Center Operations Leader — Drive CX & Growth

MCI Careers; Killeen (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Paid Training

Job summary

MCI Careers in Killeen, Texas is seeking experienced call center leaders to manage teams of supervisors. This full-time, on-site role requires strong leadership and a minimum of 5 years of call center management experience. Candidates must possess excellent communication skills, proficiency in Microsoft Office, and the ability to drive performance. MCI offers competitive compensation and a range of benefits, including health coverage and career growth opportunities. Join a dynamic team that values contributions and supports professional development.

Qualifications

• Minimum 5 years of call center management experience.
• Strong leadership and staff development skills.
• Excellent interpersonal and communication abilities.
• Ability to professionally represent the organization.

Responsibilities

• Lead and mentor a team of call center supervisors.
• Monitor and manage KPIs, performance metrics, and productivity.
• Develop strategies for exceptional customer satisfaction.
• Communicate process updates and key initiatives.

Skills

Leadership

Interpersonal Communication

Performance Management

Organizational Skills

Adaptability

Conflict Resolution

Microsoft Office Proficiency

Education

Associate’s degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

MCI Careers in Killeen, Texas is seeking experienced call center leaders to manage teams of supervisors. This full-time, on-site role requires strong leadership and a minimum of 5 years of call center management experience. Candidates must possess excellent communication skills, proficiency in Microsoft Office, and the ability to drive performance. MCI offers competitive compensation and a range of benefits, including health coverage and career growth opportunities. Join a dynamic team that values contributions and supports professional development.