Call Center Training Specialist

MCI; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

MCI, a leading tech-enabled business services company in the USA, is looking for a motivated Call Center Trainer to design and deliver training programs for new agents. The ideal candidate will have at least 2 years of experience in a contact center and demonstrated skills in training and communication.

This role involves conducting comprehensive training sessions, developing course materials, and monitoring agent progress. Proficiency in Spanish is a plus. Join a diverse work environment that values excellence and mutual respect.

Qualifications

• At least 2 years of experience in a contact center environment.
• Previous training experience is preferred.
• Strong communication and presentation skills.

Responsibilities

• Conduct 6-week training sessions for new contact center agents.
• Develop, update, and maintain training materials.
• Monitor and assess trainee progress.

Skills

Training Experience

Communication Skills

Organizational Skills

Spanish Proficiency

Education

Degree or Certification (Preferred)

Experience in Contact Center

Tools

Training Software

Contact Center Software

Job description

MCI, a leading tech-enabled business services company in the USA, is looking for a motivated Call Center Trainer to design and deliver training programs for new agents. The ideal candidate will have at least 2 years of experience in a contact center and demonstrated skills in training and communication.

This role involves conducting comprehensive training sessions, developing course materials, and monitoring agent progress. Proficiency in Spanish is a plus. Join a diverse work environment that values excellence and mutual respect.