Contact Center Trainer — Paid Training & Growth

MCI; Addison (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI, located in Addison, TX, is seeking a skilled Contact Center Trainer to deliver impactful training programs to agents. The ideal candidate should possess a Bachelor's degree and have experience in training within a contact center environment. The trainer will work closely with both new hires and existing staff to ensure they deliver exceptional customer experiences.

This role requires excellent communication skills, both in English and Spanish, and offers a dynamic work environment focused on professional growth.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Strong facilitation, communication, and interpersonal skills.
• Experience with virtual training tools.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents.
• Develop training materials tailored to client-specific processes.
• Evaluate training effectiveness through assessments and performance metrics.

Skills

Facilitation

Communication

Interpersonal Skills

Bilingual (English and Spanish)

Time Management

Education

Bachelor's degree in Education, Communications, or a related field

Tools

Learning Management Systems (LMS)

Microsoft Office

Contact center platforms (CRM, dialers)

Job description

MCI, located in Addison, TX, is seeking a skilled Contact Center Trainer to deliver impactful training programs to agents. The ideal candidate should possess a Bachelor's degree and have experience in training within a contact center environment. The trainer will work closely with both new hires and existing staff to ensure they deliver exceptional customer experiences.

This role requires excellent communication skills, both in English and Spanish, and offers a dynamic work environment focused on professional growth.