Remote Call Center Associate — Growth & Training

MCI Careers; Killeen (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI Careers in Killeen, Texas is seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives. This role involves interacting with customers to resolve issues and promote new products, all backed by comprehensive training. Candidates must be at least 18 years old and have a high school diploma. Experience is preferred but not required. Benefits include paid time off, health insurance, and a supportive work environment focused on growth.

Qualifications

• Must be 18 years or older.
• Reliable and punctual.
• Able to multitask and self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Accurately document interactions and process claims.

Skills

Strong communication skills

Organizational skills

Interpersonal skills

Troubleshooting

Typing speed of 20+ WPM

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI Careers in Killeen, Texas is seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives. This role involves interacting with customers to resolve issues and promote new products, all backed by comprehensive training. Candidates must be at least 18 years old and have a high school diploma. Experience is preferred but not required. Benefits include paid time off, health insurance, and a supportive work environment focused on growth.