Senior Call Center CSR – Onsite, Fast-Paced Support

AppleOne Employment Services; Rancho Cordova (CA); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

AppleOne Employment Services in Rancho Cordova, CA is seeking a Customer Relations Specialist to deliver high-quality customer support with accurate data entry. You will handle calls, emails, and texts, schedule services, and assist with billing questions for diverse accounts.

The role is onsite in a fast-paced, family-oriented organization. Ideal candidates bring at least 3 years in a call center, strong MS Office skills, fast typing, and a positive, energetic demeanor that reassures customers

Qualifications

• Minimum 3 years of recent call center customer service experience.
• Proficient with MS Office; type 40+ WPM and able to manage multiple screens.
• Positive, enthusiastic attitude that builds customer confidence and reflects professionalism.

Responsabilités

• Answer incoming calls and respond to questions from customers.
• Schedule/reschedule service and handle data entry for clients.
• Assist commercial, residential, and roll-off customers with service changes or billing questions.
• Communicate with customers via phone, email, and text messaging.

Connaissances

Call center

MS Office

Typing 40+ WPM

Multi-monitor

Problem solving

Team player

Customer communication

Enthusiastic attitude

Description du poste

AppleOne Employment Services in Rancho Cordova, CA is seeking a Customer Relations Specialist to deliver high-quality customer support with accurate data entry. You will handle calls, emails, and texts, schedule services, and assist with billing questions for diverse accounts.

The role is onsite in a fast-paced, family-oriented organization. Ideal candidates bring at least 3 years in a call center, strong MS Office skills, fast typing, and a positive, energetic demeanor that reassures customers