Remote Client Support Specialist — Fast-Paced, Multi-Account

CCS - Customer Contact Services; Augusta (GA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Monthly performance bonuses

Paid training

Employee events

Opportunities for advancement

Job summary

Customer Contact Services (CCS) is seeking experienced Client Support Specialists for a remote role. You will handle varied calls including scheduling, information gathering, order processing, and issue resolution, while adhering to client scripts and standards.

The ideal candidate is organized, polished on the phone, and capable of managing a fast-paced workload across multiple programs. Training begins soon with comprehensive benefits offered.

Qualifications

• High school diploma or GED is required.
• 2+ years of call center, customer service, or client-facing experience.
• Ability to work across multiple software platforms concurrently.
• Solid understanding of computer hardware, software and general systems.
• Excellent spoken and written English with strong grammar and spelling.
• Discretion handling confidential information.
• Strong problem-solving skills and attention to detail.
• Experience meeting quality, accuracy, or performance metrics.

Responsibilities

• Manage inbound calls for multiple client accounts with professionalism and efficiency.
• Follow client-specific scripts, procedures, and service standards.
• Gather, verify, and document caller information with a high degree of accuracy.
• Schedule appointments and relay messages correctly.
• Provide clear, accurate product and service information.
• Process online reservations.
• Handle difficult or escalated calls with composure and sound judgment.
• Meet or exceed Quality Assurance standards.
• Maintain working knowledge of all assigned client programs and accounts.

Skills

Call center experience

Software familiarity

English proficiency

Discretion with confidential info

Problem-solving

Attention to detail

Education

High school diploma or GED

Job description

Customer Contact Services (CCS) is seeking experienced Client Support Specialists for a remote role. You will handle varied calls including scheduling, information gathering, order processing, and issue resolution, while adhering to client scripts and standards.

The ideal candidate is organized, polished on the phone, and capable of managing a fast-paced workload across multiple programs. Training begins soon with comprehensive benefits offered.