Senior Business Systems Analyst: Process & Analytics

First American; Georgia; On-site; USD 74,000 - 99,000; Full time

Job summary

First American Home Warranty is seeking an Experienced Analyst to drive process improvements across business units. You will define requirements, analyze needs, document processes, and create reports for management.

Requires a Bachelor's Degree or equivalent, 2–5 years of relevant experience, strong analytical and communication skills, and MS Office proficiency. The role emphasizes collaboration and a people-first culture aligned with First American's values.

Qualifications

• Bachelor's Degree or equivalent work experience
• Must have at least 2- 5 years of directly related experience
• Analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Data management skills
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Good written and oral communication skills in order to define parameters to meet business requirements
• Presentation skills
• Standard MS skill set

Responsibilities

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to customers.
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.

Skills

Analytical skills

Data management

Communication skills

Presentation skills

MS Office

Education

Bachelor's Degree or equivalent

Job description

First American Home Warranty is seeking an Experienced Analyst to drive process improvements across business units. You will define requirements, analyze needs, document processes, and create reports for management.

Requires a Bachelor's Degree or equivalent, 2–5 years of relevant experience, strong analytical and communication skills, and MS Office proficiency. The role emphasizes collaboration and a people-first culture aligned with First American's values.