Business Process & Systems Analyst

First American; Washington; On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a skilled analyst to drive process improvements and document business processes. You will define requirements, gather customer needs, and develop customized solutions while training users duringImplementation.

The role requires 2-5 years of related experience, strong analytical and communication abilities, and proficiency with MS Office. Based in Washington, on-site position with a comprehensive benefits package.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 2-5 years of directly related experience.
• Analytical skills to determine root cause of problems and apply creative and effective solutions.
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding.
• Data management skills
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness.
• Good written and oral communication skills in order to define parameters to meet business requirements.
• Presentation skills
• Standard MS skill set

Responsibilities

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to customers.
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.

Skills

Analytical skills

Communication skills

Data management

Problem solving

Presentation skills

MS Office

Understanding of business processes

Team collaboration

Education

Bachelor's Degree or equivalent work experience

Tools

MS Excel

MS Visio

Job description

First American is seeking a skilled analyst to drive process improvements and document business processes. You will define requirements, gather customer needs, and develop customized solutions while training users duringImplementation.

The role requires 2-5 years of related experience, strong analytical and communication abilities, and proficiency with MS Office. Based in Washington, on-site position with a comprehensive benefits package.