Senior Business Process & Systems Analyst

First American; Arizona; On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American is hiring for a role that supports business process improvement and operational excellence. The position involves defining requirements, analyzing customer needs, and documenting processes while collaborating with various departments to implement effective solutions.

The candidate should have a bachelor's degree or equivalent experience, strong analytical and communication skills, and familiarity with MS Office.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Analytical skills to determine root cause of problems and apply creative and effective solutions.
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding.
• Data management skills.
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness.
• Good written and oral communication skills to define parameters to meet business requirements.
• Presentation skills.
• Standard MS skill set.

Responsibilities

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to customers.
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.

Skills

Analytical skills

Data management

Problem solving

Communication skills

Presentation skills

MS Office proficiency

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office

Job description

First American is hiring for a role that supports business process improvement and operational excellence. The position involves defining requirements, analyzing customer needs, and documenting processes while collaborating with various departments to implement effective solutions.

The candidate should have a bachelor's degree or equivalent experience, strong analytical and communication skills, and familiarity with MS Office.