Business Systems Analyst – Process Improvement & Training

First American; California; On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Health benefits

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American in California seeks a detail‑oriented business analyst to drive process improvement. You will define requirements, analyze customer needs, and document processes and training procedures with SMEs.

You will build reports, support implementation, and partner with teams to apply data‑driven insights that boost efficiency. A Bachelor's degree and 2–5 years of related experience are expected. This role offers growth opportunities and comprehensive benefits.

Qualifications

• Bachelor's Degree or equivalent work experience
• 2-5 years of directly related experience
• Analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Data management skills
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Good written and oral communication skills in order to define parameters to meet business requirements
• Presentation skills
• Standard MS skill set

Responsibilities

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to customers.
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.

Skills

Analytical skills

Data management

Communication skills

Presentation skills

Problem solving

Business awareness

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office

Job description

First American in California seeks a detail‑oriented business analyst to drive process improvement. You will define requirements, analyze customer needs, and document processes and training procedures with SMEs.

You will build reports, support implementation, and partner with teams to apply data‑driven insights that boost efficiency. A Bachelor's degree and 2–5 years of related experience are expected. This role offers growth opportunities and comprehensive benefits.