Business System Analyst

First American; Washington (District of Columbia); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is seeking an Experienced Analyst in Washington, DC to drive process improvement and deliver data-driven insights. You will document business processes, gather requirements, and partner with departments to implement practical solutions.

This role emphasizes analytical thinking, data management, and strong communication, presentation, and training skills as you translate complex data into actionable guidance across teams.

Qualifications

• Bachelor's degree or equivalent work experience.
• Analytical skills to determine root cause and provide solutions.
• Ability to gather requirements and translate into processes.
• Data management experience and strong communication abilities.

Responsibilities

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests and implements results.
• Analyzes customer requirements to develop customized solutions and provide alternatives.
• Provides informal training as part of implementation and may train customers.
• Generates and creates reports; researches data and reports trends to management.
• Collaborates with business partners and SMEs to document processes and SOPs.

Skills

Analytical skills

Data management

Written & oral communication

Presentation skills

MS Office

Education

Bachelor's Degree or equivalent

Tools

MS Office

Job description

Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoWorking with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Experienced Analyst. Has business and operations knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies, and recommend process improvements.What You'll DoDefines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.Provides informal training as part of implementation process. May provide formal training and support directly to customers.Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.Generate and create reports; research and analyze data and report trends to management/ business partners.What You'll BringBachelor's Degree or equivalent work experienceMust have at least 2- 5 years of directly related experienceAnalytical skills to determine root cause of problems and apply creative and effective solutionsAbility to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understandingData management skillsHas basic knowledge of general business, production, and/or operation environment and general cost benefit awarenessGood written and oral communication skills in order to define parameters to meet business requirementsPresentation skillsStandard MS skill setPay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.