Business Process Analyst — Drive Improvements & Cross‑Dept Solutions (PTO/401k)

First American Financial; Juneau (AK); On-site; USD 62,568 - 111,232; Full time

Job summary

First American Financial is seeking a detail-oriented analyst to define and improve business processes, document procedures, and support training across departments. You will partner with government entities, vendors, and internal divisions to implement optimized processes.

The role requires a bachelor’s degree and 2–5 years of related experience, with strong analytical and communication skills to deliver data-driven improvements.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 2–5 years of directly related experience.
• Analytical skills to identify issues and propose improvements.
• Ability to interview, ask questions, and probe for deeper knowledge.
• Data management skills.
• Good written and verbal communication to define business requirements.
• MS Office proficiency.

Responsibilities

• Define business process requirements and drive solutions.
• Analyze customer requirements to develop customized solutions.
• Provide informal training during implementation.
• Document business processes and standard operating procedures with partners.
• Generate reports and analyze data to inform management.

Skills

Analytical skills

Root cause analysis

Data analysis

Communication skills

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

First American Financial is seeking a detail-oriented analyst to define and improve business processes, document procedures, and support training across departments. You will partner with government entities, vendors, and internal divisions to implement optimized processes.

The role requires a bachelor’s degree and 2–5 years of related experience, with strong analytical and communication skills to deliver data-driven improvements.