Business Analyst

First American Financial; Juneau (AK); On-site; USD 62,568 - 111,232; Full time

Job summary

First American Financial is seeking a detail-oriented analyst to define and improve business processes, document procedures, and support training across departments. You will partner with government entities, vendors, and internal divisions to implement optimized processes.

The role requires a bachelor’s degree and 2–5 years of related experience, with strong analytical and communication skills to deliver data-driven improvements.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 2–5 years of directly related experience.
• Analytical skills to identify issues and propose improvements.
• Ability to interview, ask questions, and probe for deeper knowledge.
• Data management skills.
• Good written and verbal communication to define business requirements.
• MS Office proficiency.

Responsibilities

• Define business process requirements and drive solutions.
• Analyze customer requirements to develop customized solutions.
• Provide informal training during implementation.
• Document business processes and standard operating procedures with partners.
• Generate reports and analyze data to inform management.

Skills

Analytical skills

Root cause analysis

Data analysis

Communication skills

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

What We Do

Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Experienced Analyst. Has business and operations knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies, and recommend process improvements.

What You’ll Do

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.


• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.


• Provides informal training as part of implementation process. May provide formal training and support directly to customers.


• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.


• Generate and create reports; research and analyze data and report trends to management/ business partners.

What You’ll Bring

• Bachelor’s degree or equivalent work experience.


• At least 2-5 years of directly related experience.


• Analytical skills to determine root cause of problems and apply creative and effective solutions.


• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding.


• Data management skills.


• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness.


• Good written and oral communication skills in order to define parameters to meet business requirements.


• Standard MS skill set.

Salary Range

$62,568 - $111,232. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.