Sr. Group Operations Manager - Business Banking

Bank of America; Los Angeles (CA); On-site; USD 114,000 - 167,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Annual discretionary plan

Job summary

Bank of America seeks an experienced operations leader to guide multiple major segments within its internal operations. You will forecast staffing, coach teams, and ensure adherence to policies while driving efficiency across product lines.

Requirements include 5+ years in financial services operations, strong stakeholder management, and a proven track record in process improvement within a regulated environment. In-office with flexible adaptation and competitive benefits.

Qualifications

• 5+ years of experience in Business Banking, Commercial Banking, Operations, Relationship Management, Sales Support, or a related financial services environment.
• Demonstrated ability to partner with Business Banking market leadership, sales teams, and support organizations to execute strategic priorities and drive client and business outcomes.
• Experience leading operational functions, workforce planning, capacity management, and process improvement initiatives within a highly regulated environment.
• Strong understanding of Business Banking products, client onboarding, servicing, fulfillment, and operational support processes.
• Proven ability to analyze performance metrics, identify trends, and implement solutions that improve efficiency, service quality, and risk management.

Responsibilities

• Oversees forecasting and staffing levels and capacities, coaching, and feedback to drive Operational Excellence.
• Provides strategic guidance to develop and analyze procedures while overseeing budget and expense management, reporting, and forecasting.
• Evaluates efficiencies and identifies areas of improvement to measure process effectiveness using data and KPIs.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Skills

Customer Service Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations Management

Change Management

Customer and Client Focus

Decision Making

Relationship Building

Business Process Analysis

Career Path Design

Organizational Effectiveness

Strategic Thinking

Strategy Planning and Development

Education

High School Diploma/GED or equivalent work experience

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

Responsibilities

• Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Required Qualifications

• 5+ years of experience in Business Banking, Commercial Banking, Operations, Relationship Management, Sales Support, or a related financial services environment.
• Demonstrated ability to partner with Business Banking market leadership, sales teams, and support organizations to execute strategic priorities and drive client and business outcomes.
• Experience leading operational functions, workforce planning, capacity management, and process improvement initiatives within a highly regulated environment.
• Strong understanding of Business Banking products, client onboarding, servicing, fulfillment, and operational support processes.
• Proven ability to analyze performance metrics, identify trends, and implement solutions that improve efficiency, service quality, and risk management.
• Strong communication, influencing, and stakeholder management skills, with the ability to build partnerships across market, sales, and operations teams.
• Knowledge of regulatory requirements, operational risk controls, and compliance standards within a financial services organization.

Desired Qualifications

• Experience supporting Business Banking Relationship Managers, Market Executives, Business Support Managers, or Sales Performance teams.
• Proven track record leading cross-functional initiatives that improve sales support, client experience, and operational effectiveness.
• Experience with workforce forecasting, staffing models, budget management, and performance reporting.
• Strong executive presence with the ability to influence senior leaders and drive organizational change
• Bachelor's degree or equivalent work experience.

Skills

• Customer Service Management
• Regulatory Compliance
• Risk Management
• Stakeholder Management
• Talent Development
• Business Operations Management
• Change Management
• Customer and Client Focus
• Decision Making
• Relationship Building
• Business Process Analysis
• Career Path Design
• Organizational Effectiveness
• Strategic Thinking
• Strategy Planning and Development

Minimum Education Requirement

High School Diploma/GED or equivalent work experience.

Work Schedule

Shift: 1st shift (United States of America)

Hours Per Week: 40

Location and Pay

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - Newport Beach - 520 Newport Center Dr - Newport Beach 520 Ncd (CA6814), US - CA - Santa Barbara - 834 State St - Santa Barbara Main (CA6113)

Pay range $114,200.00 - $166,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.