Financial Center Leader: Client Experience & Growth

Bank of America; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Bank of America in New York City seeks an experienced Branch/Financial Center Manager to oversee daily operations, lead a team, and drive a client-centric, risk-aware culture. The role emphasizes talent development, client retention, and execution of market initiatives with a focus on operational excellence.

The ideal candidate has proven leadership and communication skills, ability to manage complex tasks, and a commitment to delivering superior financial outcomes for clients while maintaining

Qualifications

• Minimum of one year of leadership experience through coaching, training, or motivating a work team.
• Self-starter with a strong work ethic and intense focus on results for clients.
• Collaborates effectively to get things done and build strong relationships.
• Demonstrates passion and drive to improve clients' financial lives and experiences.
• Able to identify solutions based on client needs and resolve problems.
• Communicates clearly and confidently with clients across channels.
• Learns and adapts to new information and technology platforms.
• Applies strong critical thinking and follows established processes and guidelines.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients to foster retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.
• Opens and leads inclusive teams, promoting fair treatment and respect.

Skills

Leadership

Coaching

Team management

Client service

Relationship building

Communication

Problem solving

Time management

Job description

Bank of America in New York City seeks an experienced Branch/Financial Center Manager to oversee daily operations, lead a team, and drive a client-centric, risk-aware culture. The role emphasizes talent development, client retention, and execution of market initiatives with a focus on operational excellence.

The ideal candidate has proven leadership and communication skills, ability to manage complex tasks, and a commitment to delivering superior financial outcomes for clients while maintaining