Senior Business Analyst — Process & Transformation Lead

TechDigital Group; Foster City (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to drive business improvements through strategic analysis and collaboration. This role is pivotal in bridging the gap between technical teams and business departments, ensuring that functional specifications align with business needs. The ideal candidate will leverage their expertise in business processes, critical thinking, and project management to identify inefficiencies and recommend actionable solutions. Join a dynamic team where your insights and recommendations will significantly impact operational efficiency and customer satisfaction. If you are passionate about optimizing business processes and enhancing stakeholder engagement, this opportunity is perfect for you.

Qualifications

• Experience in business analysis and process optimization.
• Strong communication skills to liaise between technical and business teams.

Responsibilities

• Evaluate and improve business processes, ensuring efficient delivery of project tasks.
• Lead multiple projects, managing scope and stakeholder relationships.

Skills

Business Analysis

Critical Thinking

Project Management

Requirements Analysis

Communication Skills

Education

Bachelor's Degree in Business Administration or related field

Master's Degree (preferred)

Tools

Project Management Software

Diagramming Tools

Job description

Required Skills:
• Design, develop, and optimize modern ServiceNow user experiences using UI Builder, Next Experience Framework, and AI-powered capabilities such as Now Assist
• Design and develop responsive, user-centric applications using ServiceNow UI Builder. Create and configure custom pages, workspaces, dashboards, and employee experiences within Next Experience. Build reusable UI components and page templates to accelerate application delivery.
• Leverage ServiceNow Now Assist capabilities to build AI-enhanced experiences.

Job Description:
Design, develop, and optimize modern ServiceNow user experiences using UI Builder, Next Experience Framework, and AI-powered capabilities such as Now Assist, Generative AI, Virtual Agent, AI Agents, and intelligent workflow automation. Partner with business stakeholders, architects, and platform teams to deliver highly intuitive, scalable, and AI-assisted enterprise applications.


Responsibilities:
UI Builder & Next Experience Development:
• Design and develop responsive, user-centric applications using ServiceNow UI Builder.
• Create and configure custom pages, workspaces, dashboards, and employee experiences within Next Experience.
• Build reusable UI components and page templates to accelerate application delivery.
• Configure client-side interactions, data resources, and component bindings.
• Develop role-based personalized user experiences.
• Optimize page performance, accessibility, and usability standards across devices.
• Implement enterprise-grade navigation, branding, and workspace experiences.
AI-Assisted Solution Development
• Leverage ServiceNow Now Assist capabilities to build AI-enhanced experiences.
• Configure:
o AI-generated summaries
o Case summarization
o Knowledge recommendations
o Intelligent task suggestions
o AI-assisted search experiences
• Utilize Generative AI capabilities to improve self-service and agent productivity.
• Design conversational AI solutions using Virtual Agent and AI-powered chat interfaces.
• Implement contextual grounding for AI responses using enterprise knowledge sources
• Design, develop, and optimize modern ServiceNow user experiences using UI Builder, Next Experience Framework, and AI-powered capabilities such as Now Assist
• Design and develop responsive, user-centric applications using ServiceNow UI Builder. Create and configure custom pages, workspaces, dashboards, and employee experiences within Next Experience. Build reusable UI components and page templates to accelerate application delivery.
• Leverage ServiceNow Now Assist capabilities to build AI-enhanced experiences.