ServiceNow AI Architect

Programmers.io; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Programmers.io is seeking a skilled AI Solutions Architect to design, develop, and implement AI-powered capabilities on the ServiceNow platform using Now Assist, AI Studio, and AI Agents.

You will build Generative AI, NLP, Virtual Agent, and AI Search features, integrate with REST APIs and enterprise systems, and translate business needs into AI-enabled ServiceNow solutions while ensuring security and governance.

Responsibilities

• Implement AI-powered solutions on the ServiceNow platform.
• Develop AI skills, AI workflows, and agentic AI solutions to automate business processes.

Job description

• Design, develop, and implement AI-powered solutions on the ServiceNow platform using Now Assist, AI Studio, and AI Agents.
• Build and configure Generative AI, NLP, Virtual Agent, AI Search, and intelligent automation capabilities.
• Develop custom AI skills, AI workflows, and agentic AI solutions to automate business processes.
• Collaborate with business stakeholders to gather requirements and translate them into AI-enabled ServiceNow solutions.
• Integrate ServiceNow with external AI platforms and enterprise systems using REST APIs, IntegrationHub, MID Server, AWS Bedrock, Azure AI Foundry, and related technologies.
• Implement AI-driven use cases such as:
• Automated incident resolution
• Knowledge recommendations
• Chatbots and Virtual Agents
• Predictive analytics
• Automated documentation and reporting
• Ensure AI solutions comply with security, governance, and responsible AI standards.
• Conduct testing, troubleshooting, performance tuning, and post-production support for AI implementations.
• Create technical documentation, design specifications, and deployment runbooks.

Stay current with emerging AI, machine learning, and ServiceNow platform innovations and recommend new capabilities to clients and stakeholders.