ServiceNow

Robotics Technologies LLC; Santa Clara (CA); Presencial; USD 180 000 - 240 000; Tempo integral

Resumo da oferta

Robotics Technologies LLC in Santa Clara, CA seeks an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation.

The ideal candidate holds the CTA certification, has hands-on experience with Now Assist, Generative AI, AI Agents, and related capabilities, and can translate complex requirements into scalable solutions while guiding adoption and governance.

Qualificações

• Senior ServiceNow architect with deep enterprise experience.
• CTA certification is mandatory; CIS certifications preferred.
• Knowledge of CMDB, ConnectedOps, CSM, and DevOps.

Responsabilidades

• Deploy and configure Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, and related tools.
• Translate AI blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer objectives and metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues for AI adoption.
• Collaborate with AI Transformation Architects on adoption roadmaps and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise stakeholders on architecture, AI adoption, platform optimization, and governance.
• Document configurations and best practices.
• Mentor junior consultants and lead technical workstreams.

Conhecimentos

Excellent client-facing communication

Problem-solving and analytical

Sprint planning and delivery

LLMs and AI concepts

Translate requirements to scalable

Formação académica

CTA

CIS

CAD preferred

Ferramentas

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Descrição da oferta de emprego

We are seeking an experienced ServiceNow Platform Architect with a strong background in enterprise ServiceNow architecture, platform implementation, and AI-powered workflow transformation. The ideal candidate must hold the ServiceNow Certified Technical Architect (CTA) certification and have hands-on experience deploying ServiceNow Now Assist, Generative AI, AI Agents, and related AI capabilities.

Key Responsibilities:

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer business objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Required Qualifications:

• 10–14 years of overall professional experience, with at least 7 years of ServiceNow configuration and implementation experience.
• Mandatory ServiceNow Certified Technical Architect (CTA) certification.
• Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.
• Strong knowledge of ServiceNow CMDB, Connected Operations (ConnectedOps), Customer Service Management (CSM), and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Understanding of LLMs, Generative AI, prompt engineering, AI/ML concepts, and enterprise AI workflows.
• Knowledge of database design, data management, enterprise AI governance, data privacy, and responsible AI practices.
• Strong customer-facing communication, consulting, presentation, and problem-solving skills.
• Ability to translate business requirements into scalable technical solutions and deliver within sprint-based timelines.
• ServiceNow Certified Application Developer (CAD) certification is preferred.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.