Senior Business Analyst

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 70,000 - 76,000; Full time

Benefits offered by this job

Flexible schedule

12 paid holidays

Health benefits

Public Service Loan Forgiveness

Virginia Retirement System

Job summary

Virginia Tax, part of the Commonwealth of Virginia, is seeking two Senior Business Analysts to support Tax Processing systems and online services applications. You will help ensure efficiency, accuracy, and user satisfaction in processing millions of tax returns and payments.

Join a dedicated team delivering analytical support, developing complex requirements, and maintaining documentation. The role may offer telework up to two days per week after six months, with a base salary range of

Qualifications

• Considerable experience working in a time-sensitive work environment supporting public-facing online programs
• Considerable experience providing business and functional support to online electronic commerce systems
• Strong ability to analyze and develop a detailed understanding of a complex online application system
• Strong analytical and problem-solving skills
• Experience writing business requirements for online programs that support public users
• Strong communication skills, verbally and in writing

Responsibilities

• Providing senior level functional and analytical system support
• Developing complex business requirements for system improvements
• Performing business system analysis and problem solving
• Ensuring system changes are working per design
• Participating in Agency projects
• Developing and maintaining documentation

Skills

Analytical skills

Problem solving

Communication skills

Job description

Title: Senior Business Analyst

State Role Title: Management Analysts

Hiring Range: $70,000 - $76,000 Commensurate with Experience

Pay Band: 4

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation (Virginia Tax) is seeking two Senior Business Analysts to assist their Tax Processing section. You would become part of a dedicated team that provides analytical support to enhance the Agency’s tax return processing and payment systems. As a member of this team, you will support systems that are the foundation of Virginia Tax’s core operations. Team members support online services applications as well as the data capture of paper returns and payments. They are responsible for the processing of over 14 million tax returns and 8 million payments which, help ensure refunds are issued timely and critical Government operations, such as education, public safety, and programs for those in need, received the necessary funding.

As a Senior Business Analyst, you will help ensure our systems are operating as designed, are efficient, and are meeting the taxpayer’s needs and expectations.

Join Virginia Tax and improve our tax return processing systems and activities by:

• Providing senior level functional and analytical system support
• Developing complex business requirements for system improvements
• Performing business system analysis and problem solving
• Ensuring system changes are working per design
• Participating in Agency projects
• Developing and maintaining documentation

The hiring range is $70,000 - $76,000 based on experience and skill level

This position is located in Richmond, VA at our Westmoreland Street location.

This position may be eligible to telework up to 2 days a week after 6 months.

Benefits

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidayson top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordablehealth benefits.
• Got student loans? You may be eligible for thePublic Service Loan Forgiveness program.
• Participation in the Virginia Retirement System,VA 457 Deferred Comp, andmore.

At Virginia Tax… We are dedicated, resourceful individuals who strive to exceed our customers’ expectations.Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.

Minimum Qualifications

• Considerable experience working in a time-sensitive work environment supporting public-facing online programs
• Considerable experience providing business and functional support to online electronic commerce systems
• Strong ability to analyze and develop a detailed understanding of a complex online application system
• Strong analytical and problem-solving skills
• Experience writing business requirements for online programs that support public users
• Strong communication skills, verbally and in writing

Additional Considerations

Advanced experience or knowledge in the area of business analysis, process management, business management or related fields

Special Instructions

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at [phone].

Virginia Tax participates in E-Verify.

Consideration for an interview is based solely on the information within the application and/or resume’.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:Career Pathwaysfor Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: [phone]

Email: [e-mail]