Senior Business Analyst

DHRM; Richmond (VA); Hybrid; USD 70,000 - 76,000; Full time

Benefits offered by this job

12 Paid State holidays

Health benefits

Public Service Loan Forgiveness

Virginia Retirement System

VA 457 Deferred Comp

Job summary

The Virginia Tax Department is seeking two Senior Business Analysts to support its Tax Processing section, joining a dedicated team that enhances tax return processing and payment systems, supporting millions of returns and payments to fund education, public safety, and vital programs.

As a Senior Business Analyst, you will ensure systems operate as designed, develop complex requirements, analyze processes, and maintain documentation, with potential telework up to 2 days per week after six

Qualifications

• Considerable experience working in a time-sensitive work environment supporting public-facing online programs.
• Considerable experience providing business and functional support to online electronic commerce systems.
• Strong ability to analyze and develop a detailed understanding of a complex online application system.
• Strong analytical and problem-solving skills.
• Experience writing business requirements for online programs that support public users.
• Strong communication skills, verbally and in writing.

Responsibilities

• Providing senior level functional and analytical system support
• Developing complex business requirements for system improvements
• Performing business system analysis and problem solving
• Ensuring system changes are working per design
• Participating in Agency projects
• Developing and maintaining documentation

Skills

Senior analytical skills

Public-facing online programs

Strong communication

Job description

Title: Senior Business Analyst
State Role Title: Management Analysts
Hiring Range: $70,000 - $76,000 Commensurate with Experience
Pay Band: 4
Agency: Department of Taxation
Location: Westmoreland
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation (Virginia Tax) is seeking two Senior Business Analysts to assist their Tax Processing section. You would become part of a dedicated team that provides analytical support to enhance the Agency’s tax return processing and payment systems. As a member of this team, you will support systems that are the foundation of Virginia Tax’s core operations. Team members support online services applications as well as the data capture of paper returns and payments. They are responsible for the processing of over 14 million tax returns and 8 million payments which, help ensure refunds are issued timely and critical Government operations, such as education, public safety, and programs for those in need, received the necessary funding.

As a Senior Business Analyst, you will help ensure our systems are operating as designed, are efficient, and are meeting the taxpayer’s needs and expectations.

Join Virginia Tax and improve our tax return processing systems and activities by:

• Providing senior level functional and analytical system support
• Developing complex business requirements for system improvements
• Performing business system analysis and problem solving
• Ensuring system changes are working per design
• Participating in Agency projects
• Developing and maintaining documentation

The hiring range is $70,000 - $76,000 based on experience and skill level

This position is located in Richmond, VA at our Westmoreland Street location.

This position may be eligible to telework up to 2 days a week after 6 months.

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidayson top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordablehealth benefits.
• Got student loans? You may be eligible for thePublic Service Loan Forgiveness program.
• Participation in the Virginia Retirement System,VA 457 Deferred Comp, andmore.

At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations.Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.

Minimum Qualifications

• Considerable experience working in a time-sensitive work environment supporting public-facing online programs
• Considerable experience providing business and functional support to online electronic commerce systems
• Strong ability to analyze and develop a detailed understanding of a complex online application system
• Strong analytical and problem-solving skills
• Experience writing business requirements for online programs that support public users
• Strong communication skills, verbally and in writing

Additional Considerations

Advanced experience or knowledge in the area of business analysis, process management, business management or related fields

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.