Senior Branch Operations Supervisor (Sales & Service)

St Mary's Bank Credit Union; Epping (NH); On-site; USD 40,000 - 47,000; Full time

Job summary

St Mary's Bank Credit Union in New Hampshire is seeking a Managerial Member Experience Supervisor II to lead daily branch operations, supervise frontline staff, and ensure high levels of service accuracy. You will drive efficient transactions and guide teams to meet service and sales goals.

You will coach, train, and monitor staff, uphold policy and risk controls, and collaborate with leadership to optimize staffing and scheduling while ensuring exceptional member experiences.

Qualifications

• Minimum 4 years of progressive experience in branch operations, including at least 2 years in a lead or supervisory capacity.
• Associate degree or equivalent work experience required.
• Strong understanding of teller and platform functions, complex transactions, and error resolution.
• Experience in a sales-focused environment supporting branch goals.

Responsibilities

• Oversee daily branch operations at the teller line and platform for accuracy and standards.
• Supervise, mentor, and support frontline staff with real-time coaching.
• Train employees on cash handling, processing, deposits, and loans.
• Support sales goals by engaging members in needs-based conversations and referrals.
• Ensure referrals meet quality standards with proper documentation and reporting.
• Assist members with transactions, openings, and loan services during overflow or staffing gaps.
• Monitor balancing, transaction accuracy, and documentation to minimize risk.
• Handle escalated member issues with timely, professional resolutions.
• Ensure adherence to policies, security standards, and regulatory requirements.

Skills

Communication

Leadership

Member Focus

Problem Solving

Organizational

Interpersonal

Technical Proficiency

Risk Management

Education

Associate degree or equivalent

Tools

Microsoft Office

Banking software

Job description

St Mary's Bank Credit Union in New Hampshire is seeking a Managerial Member Experience Supervisor II to lead daily branch operations, supervise frontline staff, and ensure high levels of service accuracy. You will drive efficient transactions and guide teams to meet service and sales goals.

You will coach, train, and monitor staff, uphold policy and risk controls, and collaborate with leadership to optimize staffing and scheduling while ensuring exceptional member experiences.